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Privacy Policy

PRIVACY POLICY
Last Updated: 23 February 2024

 

  1. INTRODUCTION

PRIVACY MATTERS TO US

At F3 LLC, we prioritize your privacy. We pledge to handle, use, and protect your personal data with the utmost care and responsibility. When referring to “Company,” “our,” “we,” or “F3 LLC” in this policy, we mean F3 LLC and all its subsidiaries. Your trust is invaluable to us, and we’re committed to safeguarding your privacy as outlined in this policy.

This document clarifies the types of personal information you might share with us or that we might gather from you, the reasons we collect such information, and our approach to securely storing, managing, and sharing it.

For any concerns or clarifications related to this privacy policy or your personal data, see the ‘How do you contact us?’ section.

 

  1. WHERE DO WE GET YOUR PERSONAL INFORMATION FROM?

We might acquire your personal information from a variety of sources, collectively termed “Platforms” in this policy. These sources encompass:

  • F3 LLC Online Portals: This includes our primary websites and those smaller web platforms we operate on social media networks such as Facebook, Twitter, Instagram, and LinkedIn.
  • Digital Interactions: Modes of electronic communication like emails, SMS, and other digital messaging services facilitating a connection between you and F3 LLC.
  • F3 LLC App Platforms: Mobile software tools developed for your convenience, run either directly by F3 LLC or our collaborative partners.
  • Customer Conversations with F3 LLC: Any touchpoints with our customer service avenues, be it through phone, chat interfaces, email, or WhatsApp.
  • Enrollment Activities: Forms, feedback surveys, or questionnaires, whether digital or paper-based, used during F3 LLC events, promotional campaigns, or when you approach our promotional desks in public places.
  • Engaging with Ads: Data we compile when you interact with ads posted by us or our allies on our online platforms.
  • Data Compilation: Information we might derive or infer about you based on the services you access.
  • External Information Channels: Data from platforms like social media, research groups, our sales associates, partnering brokers, promotional alliances (e.g., banks, local governmental institutions), publicly accessible records, and info from businesses we might integrate with in the future.
  • Using F3 LLC’s Wi-Fi Access Points: Data accrued when you log into our public Wi-Fi facilities at areas like our main offices, Clubhouse, and communal spaces.

 

It’s crucial to note that this policy doesn’t cover data:

  • collected from unrelated channels or from sites governed by third parties; or
  • sourced from third parties, inclusive of apps or content (ads included) that might lead users to our website.

 

  1. TYPES OF PERSONAL DATA WE GATHER

3.1 Addressing Your Inquiries or Interest Expressed:

To cater to any questions or interests you express, we collect personal details such as your name, email address, phone number, nationality, and specifics of your inquiry. These details might come from interactions like website queries, social media interactions, phone or WhatsApp contacts, visits to our events or booths, interactions with third-party agents representing us, or direct communications with our sales staff. This data aids us in addressing your property interests efficiently. Moreover, to maintain the quality of our customer service, any communication via phone may be recorded.

 

3.2 Completing Property Sales Transactions:

Upon deciding to purchase a property through F3 LLC, we gather essential details like your name, passport, visa, address, national ID, etc., to finalize property deals. This helps in property registration, concluding payment agreements, and executing security checks for fraud prevention, in alignment with local legal requirements.

 

  1. Privacy Policy: All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties”.
  2. Method of Payment, Card Types accepted and Currency: “We accept payments online using Visa and MasterCard credit/debit card in AED.

 

3.3 Soliciting Feedback and Addressing Concerns:

Your contentment is pivotal to us. Thus, post any transaction or a conversation with our customer service, we might send out a survey to collect feedback. The details collected include your name, email, transaction specifics, and your responses. These insights aid us in refining our services.

 

3.4 Curating Personalized Offers and Information:

With the information you provide, we aim to furnish a tailored experience, be it through event notifications, offers, or pertinent advertising. This endeavor helps promote F3 LLC’s services and offerings more effectively.

 

3.5 Driving Email Marketing Initiatives:

Our marketing emails are designed to gauge your engagement and interest in our offerings. Through tracking metrics like open rates and link clicks, we tailor our content to be more resonant with your needs and interests.

 

3.6 Delivering Targeted Advertisements:

F3 LLC utilizes your data to deliver pertinent advertisements. Collaborations with third-party partners assist us in fine-tuning ad placements across various platforms, offering you a more curated browsing experience.

 

3.7 Servicing Requests Through Digital Platforms:

For homeowners and residents availing services like Move-In requests or amenity bookings via our online platforms, we process details such as your name, contact information, and specific requests. This facilitates efficient service delivery. Delivery/Shipping/ Services Policy:  (Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

  • Service Cancellation Policy

Be aware that any service cancellations made within 12 hours of the request will be processed without a penalty by contacting the admin directly.

NO Cancellations can be made after 12 hours of requesting the service.

 

  • Refund Policy
  1. Refunds are processed within 7 Business Days after the service has been cancelled.
  2. All prepaid services with Credit Card are refunded to the original method of payment and cannot be substituted/transferred to any other method.
  3. Credit card refunds, once initiated, may take 7-14 Business Days to complete the bank’s processing and be credited to the tenant account.

 

3.8 Community Management Services:

F3 LLC is devoted to ensuring the welfare of the communities under its purview. Our management services, covering a gamut of master and sub-communities, require personal data processing for streamlined operations, from access permits to maintenance requests.

 

3.9 Building Relations with Tenants and Business Affiliates:

Interactions with potential tenants, partners, or agents might require us to gather details like name, contact information, designation, and organizational affiliation. This data is pivotal for fostering collaborations and nurturing business relationships.

 

3.10 Formalizing Contractual Obligations with Partners:

To ensure seamless contractual proceedings with our affiliates, we collect personal information for tasks ranging from tenancy agreements to facilitating event participation within our properties.

 

3.11 Establishing Commercial and Investment Ties:

Entering a business or investment relation with an entity under F3 LLC necessitates the collection of personal and professional details to streamline the collaboration.

 

3.12 Legal Compliance and Claims:

We sometimes process personal data to comply with legal mandates or to defend against potential legal claims. Ensuring adherence to regulatory standards is paramount.

 

3.13 Ensuring Payment Security and Fraud Prevention:

Safeguarding your transactions from potential fraud is a priority. We process personal data to ensure a secure payment environment and for legal compliance regarding overdue payments.

Refund/Return Policy: Refunds will be done only through the Original Mode of Payment.

 

3.14 Adhering to ‘Opt-Out’ or ‘DND’ Requests:

Respecting your communication preferences, we maintain records of opted-out services to avoid unwanted outreach. However, you can always change your choices if you wish to stay updated in the future.

 

3.15 Meeting Health and Safety Standards:

In case of any unforeseen incidents at our properties, we might need to process medical or related data to ensure safety measures and legal compliance.

 

3.16 Miscellaneous Data Collection:

We might gather non-specific data during your online interactions with us for enhancing user experience, estimating user behavior, or understanding audience preferences.

 

3.17 Third-Party Data Receipts:

Our collaborations with third parties often lead to data exchange. We ensure that any data shared has the consent of the concerned individual.

4 HOW TO OPT OUT?

  1. Email: You can click on the unsubscribe link provided in the email you receive from us.
  2. SMS: You can follow the instruction provided in the messages you receive from us
  3. Applications: You may use the “opt out” option provided within the F3 LLC applications
  4. Contact us: You may contact us using the details provided in Section – ‘Contact Us’.

 

  1. WHO MIGHT WE SHARE THIS INFORMATION WITH?

5.1 F3 LLC Group Companies:

We may disclose your personal data within the F3 LLC network, which includes our subsidiaries, affiliates, and holding companies. This is to facilitate service requests, process payments, understand your preferences, complete sales, manage maintenance or service requests, send you relevant product and service information, and for other purposes outlined in this privacy policy.

 

5.2 Third-Party Service Providers:

We collaborate with handpicked third parties who perform specific services for us or aid us in providing services to you. Examples include third-party agents, distribution partners, cloud and IT service providers, and others that facilitate property sales, bookings, handovers, security, brand promotions, marketing, advertising, communication, data optimization, and professional services like legal, accounting, and auditing. These entities may access your personal data in their service provision.

 

5.3 Business Partners:

We may share your personal data with selected partners in various sectors, such as banking, travel, entertainment, and lifestyle. This collaboration allows our customers to access exclusive offers. An instance of this is our partnerships with banks, enabling our customers to explore home financing options.

 

5.4 Legal Obligations and Regulatory Bodies:

At times, due to legal obligations or permissions, we might provide your personal data to entities like regulators and law enforcement agencies.

 

5.5 Business Transitions:

In scenarios of company mergers, asset sales, restructures, reorganizations, dissolutions, or similar activities, your personal data might be shared with the acquiring party or other successors.

 

5.6 Government and Regulatory Compliance:

We may disclose your information to government entities or regulatory bodies in compliance with court orders, laws, or legal processes.

 

5.7 Fraud Prevention:

To safeguard the rights, property, safety of our company, our customers, and others, we might share your data with companies and organizations focusing on fraud protection and credit risk reduction.

For further information about these protective measures or transfer mechanisms, kindly refer to the section titled “Contact Us”.

 

  1. HOW LONG DO WE KEEP INFORMATION ABOUT YOU?

6.1 Duration of Retention:

We commit to retaining your personal information only for the time that is deemed reasonably necessary. This duration is determined by factors such as the necessity to respond to inquiries, address issues, fulfill the objectives outlined previously, or adhere to legal mandates as per relevant laws. Consequently, this implies that your personal information may be held for a pragmatic span, for instance, until the culmination of the leasing contract you have through your organization or post addressing your inquiry.

 

6.2 Extended Retention:

In specific instances, the retention period for your personal information may be extended. Such extensions are typically influenced by regulatory mandates or legal obligations. Another reason for prolonged retention could be to ascertain, enforce, or protect our legal entitlements.

 

6.3 Secure Disposal:

Once your personal information is no longer necessary and exceeds its retention period, we ensure its secure and confidential disposal.

 

6.4 Further Details:

If you seek detailed insights regarding the storage locations, the exact duration of retention of your personal information, or your entitlements concerning erasure and data portability, you are encouraged to get in touch with us. For doing so, please refer to the section titled “Contact Us”.

 

  1. HOW SECURE IS YOUR INFORMATION?

7.1 Commitment to Data Security:

Ensuring the security of your personal data is of paramount significance to us. We are dedicated to ensuring the safe transmission of your personal details from your computer, smartphone, and other devices to our secure servers. Our approach is consistent with recognized industry standards to maintain the confidentiality and security of your information, using mechanisms such as firewalls and Transport Security Layer (TLS).

 

7.2 Security Measures:

We have proactively put in place and persistently maintain state-of-the-art technical and organizational measures to protect your personal information. This is to ensure the data is shielded from accidental losses, unauthorized interventions, alterations, and disclosures. The data you provide is safely stored on our secure servers which are fortified with firewalls. Transactions involving payments are encrypted using the TLS technology. Some of the protective measures we employ include:

  • Instituting confidentiality obligations on our employees and the service providers we engage.
  • Limiting access to your personal information, allowing only those employees or third parties who require the information for specific tasks, such as addressing your queries or needs.
  • Promptly erasing or anonymizing personal data that’s no longer essential for its initial collection purpose.
  • Leveraging secure communication pathways when transmitting sensitive data.

 

7.3 Your Role in Security:

The protection of your information is also a collaborative effort. For instances where we have issued you (or you have selected) a password granting access to certain sections of our Website or Mobile Application, the onus is on you to maintain its confidentiality. We earnestly urge you to refrain from divulging your password to others.

 

7.4 Limitations of Online Transmission:

Despite our rigorous efforts, it’s imperative to note that the process of transferring data over the internet inherently comes with vulnerabilities. While we strive to ensure the highest level of security for your personal information, we cannot guarantee total immunity against potential breaches during its transmission to our Website and Mobile Application. Therefore, any transmission of personal details is undertaken at your discretion and risk. Please be aware that we are not liable for any bypass of our privacy configurations or the security protocols we have in place on the Website.

Should you have concerns or require further details about our security protocols, kindly refer to the section titled “Contact Us”.

 

  1. WHAT ARE YOUR RIGHTS?

8.1 Introduction:

If applicable laws accord you certain rights in relation to your personal data, we are committed to upholding them. Before catering to any such request, we might need additional details to verify your identity for security purposes. Please note that in certain cases, we may charge a fee where it’s permissible by law, particularly if your request is manifestly baseless or excessive.

To exercise any of the rights mentioned below, reach out to us at info@f3llc.ae or through a written communication addressed to Data Privacy Office, PO Box 5185, Dubai, United Arab Emirates. We endeavor to process all legitimate requests within a timeframe consistent with applicable regulations. However, specific requests might not always be feasible due to various reasons, which will be duly communicated to you.

 

8.2 Your Rights:

The Right to Access:

You’re entitled to ascertain whether we’re processing your personal data, obtain a copy of such data in our possession, and seek other pertinent information about our data handling practices, similar to what’s outlined in this privacy statement.

 

The Right to Rectification:

If any of your personal data in our records is incorrect or incomplete, you possess the right to request its correction or completion.

 

The Right to Restrict Processing of Personal Data:

There are certain circumstances when you can ask us to restrict the processing of your personal data. These include discrepancies in data accuracy, if the processing is unlawful, or if you need the data for legal claims.

 

The Right to Erasure (Right to be Forgotten):

You can ask us to delete your personal data in specific situations like when the data is no longer needed for its original purpose, or if the processing is based on consent which you subsequently withdraw.

 

The Right to Object:

For situations where we process your data based on a legitimate interest or for direct marketing, you reserve the right to object.

 

The Right to Data Portability:

You have the authority to obtain and reuse your personal data across different services. This enables you to transfer your data to another organization or ask us to do so if feasible technically.

 

The Right to Withdraw Consent:

If our processing relies on your consent, you can withdraw it anytime. However, this won’t affect any processing done before the withdrawal.

 

The Right to Lodge a Complaint:

If you feel your data rights have been violated, you have the right to lodge a complaint with a supervisory authority in the relevant jurisdiction.

In the hope of a transparent and trustworthy relationship, we wish to inform you that if you have any concerns regarding our data processing practices, we’re always ready to address them. Kindly refer to the section “Contact Us” for the necessary contact information.

 

  1. UPDATES ON POLICY

From time to time, we may update this policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. It’s essential to periodically review this policy to stay informed about how we protect your personal data. Your continued engagement with our platforms posts any changes signifies your acceptance of the updated policy.

 

  1. CONTACT US

Should you have any questions, concerns, or comments regarding this policy, our Data Privacy Office is at your service and can be reached through:

 

  1. Email: INFO@F3LLC.AE
  2. 2. Phone: +971 9 290 2555
  3. Postal Info: F3 LLC, P.O. Box 5185, Dubai, United Arab Emirates.

 

We are committed to addressing all inquiries in a timely and comprehensive manner.